Ask anyone for a list of the
world's worst airports, and Heathrow is likely to be on their
list. For sure, the airport is operating beyond its design
capacity, but not all Heathrow's problems are fairly the fault
of the airport, and some of the airport's problems are shared by
the other London airports too.
The question of the best and
worst airport becomes more theoretical rather than practical
when you also accept that your choice of airport is many times
limited by your choice of airline. When confronted with a
potentially massive cost or (in)convenience consequence of
choosing one airport over another, most of us end up accepting
the airport associated with the 'best' airline/itinerary/airfare
choice.
But, for your edification, this
page details some of the issues associated with each of the
London airports, so you can know what to expect and the possible
consequences of the airport you'll be using.
Details airport by airport
analysis will follow in subsequent parts of this series.
How to Determine the Best and
Worst London Airports
What makes an airport better
or worse than its four 'competing' London airports?
Some of the issues are
obscured 'behind the scenes' - the policies and associated costs
for the airlines that use the airport. But some are very
obviously impactful for passenger experiences, and in
particular, the most noticeable impact is flight reliability and
associated delays.
Another issue is the chances
of having your bags lost or delayed. Unfortunately, there
doesn't seem to be any airport by airport listing of bag related
problems - perhaps because it is often hard to know which
airport on a journey is the 'guilty' airport when a bag is lost
or delayed.
Other factors relate to the
travel time, cost, and convenience of getting between the
airport and your actual origin/destination in London (or
elsewhere in Britain).
And then there are
subjective things like 'does the airport feel nice' and 'does it
have lots of shopping and food outlets' which could perhaps be
considered as tie breakers if necessary.
Note that with the upcoming
divestiture/sale of Gatwick and Stansted by BAA, the former near
monopoly on London airport service enjoyed by BAA (which had
previously owned Heathrow, Gatwick and Stansted) is coming to an
end, and with new owners, it is possible that competitive
pressures may appreciably enhance our experiences as passengers
at all five of London's airports. We'll keep a watching
brief on developments and update this article series as
necessary.
Third Party Assessments of Best
and Worst Airports
Lots of different
publications and organizations conduct surveys of the traveling
public or in some other way assess and determine which airports
are 'good' and which airports are 'bad'.
The results are however far
from scientific, and are also somewhat biased both in terms of
sampling and perceptions - people are more likely to be
motivated to respond to report a bad airport experience than a
good airport experience, and people also find bad airport
experiences more memorable than good ones - after all, a 'good'
airport experience is one where everything happens normally with
nothing distinctive going wrong, hardly something to remember
and regale your friends with stories about for many years to
come! Whereas a bad airport experience can be very bad
indeed, and much more memorable.
There's another factor at
play as well. It is hard to know who/what to blame when
you have a bad travel experience. Is it the fault of the
airport, or the airline, or of Air Traffic Control, or a
security related problem, or a weather impact, or what?
So all such surveys and
determinations need to be taken with a grain of salt - indeed,
one classic example of the limitations of such surveys are
several surveys which have simultaneously featured Heathrow as
both one of the worst and one of the best airports! Common
sense would suggest this to be impossible, but such surveys
uncritically report on their findings, sometimes without
allowing common sense to intrude.
Some airports also
aggressively seek out awards - sometimes awards are given based
as much on the quality of an entrant's application as they are
on the underlying issues. Other airports ignore such
awards, and so the earning of awards doesn't necessarily
translate into clear differences that you as a regular passenger
might notice.
Even Heathrow has won
awards, notably the Business Traveller Award for 'Best Airport
in Europe' in 2004, and some less relevant awards such as the
2004 'Secured Car Park Award' issued jointly by the British
Parking Association and the London Metropolitan Police.
Gatwick has done well in the
award stakes too, winning the 2008 'Best UK Airport' award
issued by Travel Bulletin (it has won that award now for five
years in a row) and the 2007 Best Airport award by Telegraph
Travel Awards. On the other hand, it also came second
worst (after Heathrow) in a 2009 reader survey by UK consumer
organization Which. So there are awards to confirm any
point of view.
Doubtless the other three
airports can proudly claim to having won a plethora of awards,
too.
Putting Your Airport Choice in
Context
The good news is that there
are five main airports serving London. The not so good
news is that, most of the time, you actually have no practical
choice at all in terms of the airport you'll fly in/out of.
For example, if you want to
fly from the US to London on British Airways, you'll almost
always end up flying to Heathrow. On the other hand, if
you're going to take a discounted flight on Ryanair between
London and somewhere in Europe, you'll probably be flying out of
Stansted, and if you're on Easyjet, you might be flying from
Luton. Small regional airlines might only operate to/from
London City, and many other international airlines only use
Gatwick.
Not only do you often not
have a choice of airport, but when you do, your choice of
airport is perhaps not as important as other factors such as
timetable convenience, airfare cost, and the number of
stops/length of journey.
For example, if you find
yourself confronted between a choice to fly, eg, nonstop on
Virgin Atlantic Airlines between the US and Heathrow, or to fly
on another carrier's flight that makes a stop en route to
Gatwick, you'd probably prefer the nonstop flight, even if you
don't like Heathrow. On the other hand, if you have a
choice between flights to Luton or London City, while you might
generally prefer to fly into London City, if the Luton flight is
$100 less expensive, that may matter more to you than the
airport choice.
As such, we suggest that you
consider the information presented here more as an airport guide
than as a way of making an airport choice that many times you
don't actually have.
Your Airport Experience is Time
and Day Dependent
You may find that your
experience with any airport varies depending on the time of day
and day of week.
Days with fewer flights (eg
Saturdays, with Mondays and Fridays being busiest), and times of
day with fewer flights (ie late at night, and during the middle
of the day) are less likely to incur delays because the system
overall is less stressed, and if there are problems, there is
more slack in the system to allow things to correct themselves
more readily.
Security and Immigration Delays
One of the things that can
differentiate airports are the delays it takes to be processed,
both when flying out and when flying in to the airport.
This
website rates the London airports based on user feedback for
delays waiting to go through security when departing the airport
and immigration when coming in to the airport.
Rank |
Airport |
Security
Delay |
Immigration
Delay |
1 |
Luton
LTN |
0 |
0 |
2 |
London City
LCY |
0 |
0 |
3 |
Stansted
STN |
0 |
1 |
4 |
Gatwick
LGW |
1 |
5 |
5 |
Heathrow
LHR |
59 |
56 |
The data above should be taken with a grain of salt (I've never
had a 59 or 56 minute delay myself at Heathrow, and have waited
a lot more than one minute for my turn to go through security at
Gatwick) but clearly there's a massive difference between the
first four airports and Heathrow at the bottom (data as of
3/25/09).
Flight Arrival Delays
Another point of possible
differentiation is the delays on getting in to each airport.
Departure delays are
important too but these are not generally tracked by any
impartial third party, the same way arrival delays are - the
assumption being that the most important measure for most of us
is not how early/late our flight leaves, but how early/late it
arrives at our ultimate destination.
It could also be argued that
departure delays are weakly mirrored by arrival delays. An
airport with lots of late arriving flights is not likely to have
its departures leaving on time, unless the airlines have built
unusual amounts of slack time into their schedules.
The UK Civil Aviation
Authority publishes quarterly data showing flight arrival delay
statistics. The
most recent data, for Q4 of 2008, shows a perhaps surprising
similarity between the airports, although clearly Heathrow is
the worst, with the somewhat surprising appearance of London
City as the second worst offender.
Overall, however, the simple
fact is that the entire airspace above and around London is
congested, and delays are more commonly a function of the
region-wide air traffic control and weather issues, rather than
limited to an airport specific issue.
Airport |
% flights delayed
more than 15 mins |
Avg flight delay
(mins) |
Heathrow |
27 |
19 |
Gatwick |
23 |
17 |
Stansted |
20 |
12 |
Luton |
22 |
16 |
London City |
26 |
17 |
Future Airport Service Quality Monitoring
In March 2009 it was
announced that the government funded rail watchdog
organisation
Passenger Focus would expand its mandate and start
monitoring and reporting on UK airport service.
No results have yet been
published, and we'll update our analysis as and when this data
is released.
Getting to and from the Airport
Your total journey
experience is a lot more than 'just' flying from airport to
airport. There is also the first/last part of the journey,
getting to/from the airport.
This can appreciably impact
on your total travel time and total travel cost.
Road distance from Piccadilly
Circus
Firstly, here is a table
showing the road miles between each airport and Piccadilly
Circus (chosen as a notional central point in London), along
with a theoretical (ie non-congested) travel time by taxi (this
data is from Google Maps)
Airport |
Miles |
Best car/taxi travel time |
Heathrow |
17 |
32 mins |
Gatwick |
29 |
63 mins |
Stansted |
39 |
65 mins |
Luton |
34 |
51 mins |
London City |
9 |
29 mins |
This information can give you a somewhat imperfect sense of the
likely cost of a taxi ride, and also offers a somewhat 'best
case' idea of how long it might take to make the journey.
Of course, you should also adjust these numbers to reflect the
reality of where in London you actually want to go (as opposed
to the Piccadilly Circus common point used above).
Public Transport options,
times and costs
The next table looks instead
at the main/best public transport options for travel between
each airport and somewhere in London.
The 'somewhere in London'
concept makes this a rather imperfect calculation - the
imperfection being that all five airports have different main
pickup/dropoff points in central London, making it hard to
accurately compare apples with apples for total journey time
between hotel and airport. Look at the maps at the top of
the first part of this series (All
About London's Airports) to judge how close each pickup/dropoff
point is to your hotel, and then factor in a guess for the extra
time and cost of a taxi or other means of completing your
journey.
Airport |
Transfer Type |
Travel Time |
Service Frequency |
Cost |
Heathrow |
Heathrow Express
train to/from Paddington station |
15 mins from T1/2/3,
about 20 mins from T4 or T5 |
Every 15 minutes |
£16.50 ow
£32 return |
Heathrow |
Piccadilly Tube Line |
50 mins to
Piccadilly Circus |
About every 5 mins |
£4 ow |
Gatwick |
Gatwick Express
train to/from Victoria station |
30 minutes |
Every 15 minutes |
£16.90 ow
£28.80 return |
Stansted |
Stansted Express
train to/from Liverpool St station |
46 minutes |
Every 15 minutes |
£19 ow
£28.80 return |
Luton |
Train from Kings
Cross or St Pancras station to Luton Parkway, then
airport bus to the airport |
Bus ride is maybe 5
mins. Train maybe 30 mins. Plus connecting
time between train and bus. |
Buses every 10 - 15
minutes; trains every 10 - 15 minutes too |
£12.50 ow
£22.50 return (approx) |
London City |
Docklands Light
Railway (DLR) to Bank station |
25 minutes |
Every 10 minutes |
£4 ow |
Not shown in the above table are various airport bus services.
These are available from all five airports in some form or
another, but will generally be by far the slowest and least
reliable (in terms of travel time) option. Traffic jams
may impact on the travel time, and while the bus might be the
cheapest option, yet again this proves the truth of the adage
'you get what you pay for'.
Depending on the number of
stops the buses will make to pick up and drop off passengers,
you can take the travel times in the first table and then adjust
them up to get a sense for how long a bus ride may take.
Connecting Between Airports
If you have to change
airports in order to change flights, be sure to allow a very
generous amount of time. Some airports have direct
connections to other airports, in other cases you'll need to
possibly travel first in to the center of London then out again
to the other airport, or just take a taxi directly between the
two airports.
Exact details will be on
each airport's specific page. Suffice it to say there's no
clear winner or loser in the context of 'best airport to connect
to/from another airport', and that in all cases, you should be
figuring on at least four hours for a connection, and probably
more than five.
Traveling to other parts of
Britain (ie not London)
The preceding analysis has
assumed that you are traveling to or from London. But that
is not necessarily always the case, and if your travels take you
on to other parts of England and Britain, you'll find that the
relative convenience of airports may change depending on where
you're ultimately going to.
As a quick rule of thumb, an
airport on the same side of London as where you want to go
to/from is clearly better than an airport on the opposite side
of London.
If you're wanting to make
your way by train or bus between the airport and somewhere else
in Britain, the airports with train stations as part of their
facilities (particularly Gatwick and Stansted, somewhat less so
for Luton) may be more convenient if it can save you the need to
add extra travel time from the airport in to London before going
out again by train.
Subjective Evaluation of the
Different Airports
Heathrow (LHR)
The older terminals 1, 2 & 3
are unappealing. The newer T4 and the newest T5 are nice
and very nice respectively, with plenty of shopping and eating
options to help fill in the time.
Heathrow is a very big
airport and it can take a long time to get from one gate to the
next gate, with even more time if the gates are in different
terminals. On the other hand, with more flights than any
other airport, if you're needing to connect through a London
airport, the chances are greatest that you'll have an available
and convenient connection at LHR than at any of the other
airports. But be sure to allow adequate time, especially
if you'll have to change terminals.
Heathrow is renowned for its
delays when it comes to just about every part of the airport
experience, and also has a reputation for losing luggage.
The new Terminal 5 has reduced some of the pressure on the
airport, however, so perhaps Heathrow these days is better than
the Heathrow of 2007 and before.
Traveling in to the city is
very quick and easy.
Gatwick (LGW)
Gatwick is a medium sized
airport, and scores middling for most other measures too.
There's nothing profoundly good about Gatwick, but neither is
there anything profoundly bad; it is just another somewhat
generic airport.
Gatwick is a moderately easy
airport to connect between flights, with two terminals
(designated 'North' and 'South').
Trains in to London are
slow, but Victoria station is a good central location for many
visitors. There is also train service to St Pancras, which
is a convenient alternative for people wishing to get to the
northern side of London's downtown core.
Stansted (STN)
Stansted is a reasonably
nice and medium sized airport, but with fairly spartan
facilities.
It has a single terminal
building making for easy connections.
It is a fairly slow train
ride in to London from the airport, which is perhaps its biggest
drawback, and Liverpool St station is far from where most
tourists will wish to be in London, requiring either a costly
(and slow) taxi ride on to one's final destination, or the
unpleasant hassle of traveling through the Underground complete
with your luggage.
Luton (LTN)
Luton is a dark and
depressing smaller sized airport and my least favorite of all
five airports.
Its small size does make for
easy connections between flights.
Luton also has the most
inconvenient public transport service in to London, although the
Kings Cross/St Pancras station complex is one of the most
central of places to arrive at.
If taking the train to Luton,
be sure to buy a ticket to Luton Parkway not to Luton,
and to take a train that goes to Luton Parkway too. Luton
itself is some distance away from the Luton Parkway stop where
you connect with the airport shuttle bus.
London City (LCY)
London City Airport is a
lovely and moderately new airport, and very small in size, with
a single terminal. This makes it delightfully quick and
easy to get through the airport, no matter what gate you're at,
with none of the massive long walks between gates and central
concourses that are such a feature of Heathrow. There are
very few shops and eating choices.
The Dockland Light Rail
service is frequent, relatively fast and very inexpensive for
connecting in to London, adding to the airport's appeal,
especially if you're going to be staying in the east of the
city. But if you're wishing to be more central, you may
have some challenges completing your journey on from the DLR
Bank station, either by Underground (a hassle) or by taxi
(expensive).
And so, the Winner and Loser?
Well, as we hinted earlier
on this page, the 'best' or 'worst' airport for you will depend
on which factors are important to you, and will be limited by
the choices realistically open to you in any case. In
particular, the convenience of choosing an airport on the same
side of London as where you'll be staying is a relevant factor
to consider.
We like London City
Airport the best, but for travelers from North America, with
the single exception of a new BA all-business-class service due
to start later in 2009, there is no way to fly out of this
airport (it's runway is too short for widebody planes). So
that makes our favorite airport an impractical choice most of
the time.
In the past, we've had
plenty of bad experiences at Heathrow, but now that the
new Terminal 5 is working well, our last few flights in/out of
Heathrow have been convenient and trouble-free. We expect
that Heathrow's former bad reputation will become increasingly
replaced by a more positive experience in the future.
We also wonder just how much
of Heathrow's bad reputation may actually be due to the airlines
that use Heathrow rather than the airport itself. So, with
convenient access to London, and improved airport services, we
will now give Heathrow a guarded thumbs up.
Gatwick is okay, and we'd
not pay extra money to choose a flight that avoids Gatwick.
For that matter, we'd happily fly to/from Stansted or even Luton
if other factors made it prudent.
Part 2 of a seven part
series on London's airports - please
also visit
1.
All About London's Airports in General
2. London's Best and Worst Airports and Why
3. London Heathrow Airport LHR
4.
London Gatwick Airport LGW
5.
London Stansted Airport STN
6.
London Luton Airport LTN
7.
London City Airport LCY
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Originally published
27 Mar 2009, last update
30 May 2021
You may freely reproduce or distribute this article for noncommercial purposes as long as you give credit to me as original writer.
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